Please check the product carefully after receiving it.
- If you are not satisfied with the product you received, you can try contacting the seller to discuss a solution.
Click “Contact Support” to send them a message. We suggest sending a photo or video of the item clearly showing the problem so they can confirm and offer you the best solution.
Also, review the messages between you and support on the “Message Center – Chats” page.
- If this does not resolve the issue, you can request a return/refund within the specified timeframe.
For orders with items labeled “free returns” on the product page of your Yambo profile, certain categories and items will be subject to a specific protection period adjustment. The return period will change from the original 90 days after order placement to 15 days after receipt of the order.
For orders shipped by Yambo Shop to Poland, Italy, Turkey, Germany, or France: Within 15 days of receiving the items (subject to certain exceptions and special rules).
For orders shipped to Spain: Within 30 days of receiving the items (subject to certain exceptions and special rules).