FAQs

Please take easy that the fund is guaranteed as Yambo Shop knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Yambo Shop. You may click on to order […]

1. What situations require me to pay the shipping cost？ If there are quality issues that you can demonstrate with supporting pics and/or videos, such as damage, a defect, or an item not as described etc., you won’t be required to pay for shipping fees. General policy Please note, when the following situations occur, you

If you receive a refund that is less than the amount you paid, the following situations and conditions may explain why this happened: You agreed to a partial refund when you contacted customer service, or you agreed to a partial refund by clicking on the page that initiated this refund. Your package was returned to

In case you are not satisfied with your return/refund request result, please follow the steps: 1. Find the order that you’re not satisfied with the request result2. Click Appeal and specify why you are not satisfied with the result After submitting your appeal, it can take up to 7 days before you get a result.  Kindly note

Items marked on their detail page with a label “Free returns” can be sent back within 90 days after order placed, or 15days or 7days after order received (depending on origin of the products). The first return for each order is free. Detailed FIVE (5) steps to return and refund item: Step 1: Tap the

As for return shipping fee for items NOT with a free return label: 1. In some cases, a return label will not be available or not generated (You will see “Send items to return” guide in return request page), please pay a shipping fee first before returning the item, and filling back the track number in system,

Please check the product carefully after receiving it. Click “Contact Support” to send them a message. We suggest sending a photo or video of the item clearly showing the problem so they can confirm and offer you the best solution. Also, review the messages between you and support on the “Message Center – Chats” page.

What are the Product Categories that do not allow Physical Return (Non-Returnable)? Items that You Can’t Return There are some items purchased on Yambo Shop that you can’t return. Among them are Perishable products, digital items, cards, undergarment and products that are unsafe for return. Non-returnable Items Hazardous Material Digital Cards Undergarment Others Note: If you’ve purchased

If you have difficulties opening a dispute, please check the below possible reasons: For have not received order For product does not match the description For have not received order: 1. Order is shipped within 10 days when the shipping status may not be updated yet. If the tracking information still seems abnormal after 10