Step 1：Find the order，if the page has the ‘cancel’ button，you can cancel the order directly:
1. Unpaid order
You can cancel directly by clicking ‘Cancel Order’ button on order detail page.
2. Paid order
FOR SUCCESSFULLY PLACED ORDER :
You can cancel your order with seller’s approval. Cancellation process: Click ‘Request Order Cancellation’. Select a reason for cancellation
- If order is still within 7 days after payment, order will be cancelled immediately.
- If order is over 7 days after payment, seller should respond within 48 hours. When seller fails to respond within 48 hours, order will be cancelled automatically.
FOR ORDER IN STATUS‘Payment being verified’ or ‘Payment processing’:
- Please wait for the payment to process, it usually takes less than 48 hours. You can try to cancel the order after order status update, it will either be successfully placed, or automatically cancelled.
Refund will be processed to your bank/card account within 1-10 business days, this varies according to different payment methods.
Step 2:If you can not find ‘cancel’, and you no longer want it:
1. Contact the Seller First:
Reach out to the seller via Yambo Shop messaging to negotiate a cancellation.
Many sellers will agree to cancel the order if contacted promptly.
2. If Negotiation Fails，Wait to receive the order and then:
Apply for a refund through Yambo Shop Buyer Protection (within 15 days of receiving the item).
Return the item to the seller as per their return policy.
Note: Seller may not reply immediately due to high order volume or time zone delay (such as 11.11 Sales). Your patience on this will be appreciated.