🛍️ Return & Refund Policy – Yambo Shop
At Yambo Shop, we want you to have a secure and satisfying shopping experience. If your order doesn’t arrive, arrives damaged or defective, doesn’t match the description, or you’re simply not satisfied, you may request a return or refund within the applicable protection period.
📅 How long do I have to request a return or refund?
The standard return/refund period is 15 days after confirming receipt, but it may vary by country:
| Country | Return/Refund Period |
|---|---|
| Spain | From purchase to 30 days after delivery |
| UK / Australia / Japan / Mexico / Israel / UAE / Saudi Arabia / Oman / Kuwait / Qatar / Bahrain | Within 90 days of order |
| Germany / France / Italy / Poland / USA / Netherlands | From purchase to 15 days after delivery |
| Korea | 3 months (damaged/defective), 7 days (personal reasons) |
| Brazil | 30–90 days (damaged/defective), 7 days (personal reasons) |
| Other countries | From purchase to 15 days after delivery |
✅ Eligible Items for Return
Most products are eligible for return if you’re not satisfied. However, some exceptions apply:
| Category | Not Eligible If… |
|---|---|
| All items | Worn, washed, damaged, missing tags or packaging |
| Perishables | Fresh food, flowers, dairy, eggs, live plants |
| Virtual products | Digital downloads or licenses |
| Customized items | Made-to-order or personalized |
🚚 How to Initiate a Return or Refund
- Contact Yambo Shop: Send us a message with your order details and supporting evidence (photos or videos).
- Submit the request: Go to your orders and select the return/refund option.
- Track progress: Upload all documents and follow updates to avoid delays.
💸 Who Pays the Return Shipping?
| Reason | Shipping Cost | Note |
|---|---|---|
| Defective or not as described (with proof) | Covered by Yambo Shop | Use a reliable, economical shipping method |
| Personal dissatisfaction | Paid by customer | Must be within return period |
❌ No Refund Scenarios
- Delivery issues caused by natural disasters
- Courier strikes or technical failures
- Incorrect or incomplete address
- Refused delivery or no one present
- Package pending pickup or returned to sender
- Customs issues or legal restrictions
- Fraud, abuse, or policy violations
⏳ When Will I Receive My Refund?
- Refunds take 1–10 business days, depending on payment method
- Processed to your original payment method
- Full policy available in our Buyer Protection Terms
⚠️ Other Covered Scenarios
- Broken promises: Seller fails to meet warranty, pricing, or shipping terms
- Inappropriate conduct: Seller uses offensive language or violates customer rights
📦 Important Notes
- Only use the return address provided in your return instructions
- Do not include personal items by mistake
- Shipping fees are refunded only when all items are returned
Need help? Contact us through your account or our Help Center. We’re here to assist you!