If you receive a refund that is less than the amount you paid, the following situations and conditions may explain why this happened:
You agreed to a partial refund when you contacted customer service, or you agreed to a partial refund by clicking on the page that initiated this refund.
Your package was returned to the seller by a shipping company and incurred a shipping fee, or customs clearance charged a tarrif. Costs incurred for returning items would be deducted from the refund amount.
Orders using coupons are not refunded in full, they may be partially refunded dependent on the amount and type of coupons used.
Promotional coupon code amounts will not be refunded.
Still have questions? Find solutions with our AI chat bot, Yambot, who’s available 24/7. Alternatively, you can chat with a member of our live customer services team for further assistance.